Shipping, Payments & Returns

SHIPPING & RETURNS:

Items that are in stock will be dispatched between regular business hours on Monday to Friday. Items that are not in stock will be ordered from the relevant supplier and shipped to your nominated shipping address as soon as it becomes available. You will not be charged any additional shipping fees if your order requires a second shipment to complete the fulfilment.

SHIPPING COSTS:

 

RETAIL ‘SMALL GOODS’

RETAIL (items not deemed small goods)

WHOLESALE*

UNTRACKED POSTAGE

FREE

N/A

N/A

REGULAR TRACKED

$4.00

$3.50

FREE

EXPRESS TRACKED

$9.00

$6.00

FREE

            *’Wholesale’ shipping costs relate to bulk buy orders placed through APAC Dental Wholesale

 

SMALL GOODS (retail products only):

‘Small goods'; include, but are not limited to: Clenchy Aligner Seaters, OrthoKey Aligner Removal Tool, OrthoDots Dental Wax and Aligner Pontics. Please note, items deemed as ‘small goods’ are charged at a different postage rate to all other items (see table for pricing details).

UNTRACKED POSTAGE (retail orders ‘small goods’ when selected at the checkout):

Typical delivery times are 3-10 business days for delivery. You will receive a confirmation once your order has been placed and when your item/s have been dispatched. Please note, that items deemed as ‘small goods’ (see list below) will be sent without tracking when the ‘untracked postage’ option is selected at the checkout. Orders with multiple items may incur additional postage costs that will be calculated at the checkout.

EXPRESS SHIPPING (retail orders when selected at the checkout):

Typical delivery times are 1-4 business days for delivery. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel. Orders with multiple items may incur additional postage costs that will be calculated at the checkout.

REGULAR SHIPPING (retail orders when selected at the checkout):

Typical delivery times are 4-7 business days for delivery. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel. Orders with multiple items may incur additional postage costs that will be calculated at the checkout.

FREE SHIPPING (wholesale orders):

All wholesale orders automatically qualify for free regular or express shipping. Typical delivery times are 3-10 business days for delivery. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel.  

DOMESTIC SHIPPING & TRACKING:

You will receive a confirmation once your order has been placed and when your item/s have been dispatched you may receive a tracking number, which you can use to track your parcel. Please note that some 'small goods' are sent via regular mail with no tracking available for these items if this option is selected at the checkout. Please email admin@apacdental.com.au if you wish to find out if your chosen item and quantity qualifies for shipping with tracking. 

PAYMENTS:

Full payment is required before your order will be dispatched. Payments can be made via the checkout/cart page on our online store or please email admin@apacdental.com.au if you would prefer to pay via direct deposit.

GST (retail):

Please note that GST is inclusive on all pricing displayed and is listed in the subtotal of the checkout page.

GST (wholesale):

Please note that GST is exclusive on all pricing displayed and calculated in the subtotal of the checkout page.

RETURNS POLICY:

We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period.

**New, Unaltered, and Unused Condition means an item, including its packaging, is returned without showing signs of wear or damage.

INTERNATIONAL SHIPPING INFORMATION AND POLICY:

Please note that APAC Dental ships only to addresses located within Australia.